ACRYCRAFTS warrants products to be free from material defects and workmanship issues for one year from the date of purchase. Issues arising from product misuse or neglect are not covered by this warranty. If you have a warranty claim for your product, please contact us at help@acrycrafts.com and provide a description of the issue, photos, and your proof of purchase. ACRYCRAFTS will refund or replace accepted warranty claims with the remedy deemed best by ACRYCRAFTS.
Non-warranty returns are offered for up to 30 days from the date of purchase. Returns must be unused and in their original packaging to be eligible. Contact ACRYCRAFTS at help@acrycrafts.com with your valid proof of purchase and return reason to initiate a non-warranty return. Once approved, ACRYCRAFTS will supply a Return Authorization Number to confirm the return. You will be responsible for the return shipment costs from a carrier of your choice.
Once your return is received and inspected, ACRYCRAFTS will send an email notifying you that the return has been received and if it is accepted or rejected based upon the returning condition. If accepted, you will receive a refund processed to the credit card used to complete the original purchase on ACRYCRAFTS.com.
For questions regarding this policy or anything else ACRYCRAFTS related, please contact us at help@acrycrafts.com.
